Return and Refund Policy

Return Policy

Return Period: Customers can return purchased products within 30 days from the date of purchase.

Return Procedure: To initiate the return process, contact our customer service team via email. You will receive the exact address where the product should be sent in response.

Return Method: The product should be returned by courier at the customer's expense.

Return Conditions: The returned product must be in its original condition, undamaged, and in the original packaging in which it was received.

Refunds: After receiving and inspecting the returned product, the amount will be refunded to the customer's bank account within 7 business days.


Complaint Policy

Warranty Period: All our products come with a one-year warranty.

Filing a Complaint: In case of a complaint, please contact us via email first. We will provide you with detailed information, including the shipping address for the product under complaint.

Returning a Complained Product: The complained product should be sent back by mail. We cover the return shipping costs.

Complaint Review Period: Complaints are reviewed within 14 days. After a positive review of the complaint, a refund will be made to the customer's bank account within 7 business days.

We recommend carefully reviewing our return and complaint policies to ensure a smooth and hassle-free process. If you have any questions, our customer service team is at your disposal.

 

WEISSOR LTD
Company number: 14563434
Address: 1 Floor Offices at 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom
Phone: +44 7418 353969
E-mail address: info@brinzon.com